Finding Those Lost Credits

Using the bill pay window is convenient, unless you end up voiding or deleting a bill payment that has had credits applied to the bill. The bill goes back to “Pay Bills”, but the credits seem to be gone! Here is a quick work around:

1.  First look at the vendor information and note the credit memo numbers you want to restore.
2. Using the find function, find the first credit memo you want to restore.
3. Double click on the credit note, and then click on the vendor name.
4. Change the vendor name by pressing on the arrow at the end of the vendor name box, and choose either the vendor above or below the existing vendor name, then save the change.
   This breaks the link between the credit and the bill it had been applied to.
5. Then in the Find window, your credit is still there but with a different vendor name on it, so double click on the credit again, and edit the vendor name, changing it back to the proper vendor name.

Repeat as required. You can now go to Pay Bills and apply the credits.